MLS Support

Welcome to the MetroTex MLS Support section. Our Mission is to provide superior service through our support staff as well as providing a wealth of information about the various MLS programs we support. If you need help with any MLS issue, please call our MLS Department at 214-540-2755 or email MLS Support.

ONLINE TRAINING AND SUPPORT

 

MATRIX

    Watch a full spectrum of training videos on the new Matrix MLS system (view the manual)

     Matrix Listing Input (step by step guide)
 

NTREIS Data Input Forms 

Multi- Family  

Commercial

Residential Lease

Residential 

Lots & Acreage   (Reminder for Lots & Acreage Listing Input)

 

Related: Extending an expired listing

 

 

Matrix Minute - Speed Bar
Matrix MLS Prospecting
Matrix Minute - Driving Directions
Matrix Minute - Wildcards and Negatives

 

Matrix Minute – Eliminating Shapes on Map
Matrix Minute – Tracking with the Cart
Matrix Minute – Saving Searches
Matrix Minute -- Recent Searches
Matrix Add/ Edit
Matrix Minute - Adjusting a Listing's Mapping

 

 

Matrix MLS Documentation

  Create a Custom Hot Sheet

   How to enter lot size in Matrix

   How to Map Listings in MLS

   Create Custom Export

   Using the Wild Card when searching

   Matrix Auto-Email instructions - Client Version (.pdf)  (video tutorials) 

   International Listings in the MLS

AFTER-HOURS / ADDITIONAL SUPPORT

 

Supra
dKey, eKey, and iBox Help & Support

877-699-6787

Support Site

Software Downloads

Key Service FAQ's


zipForm Plus

800-383-9805

Support Site

zipForm Plus Basics, an on-demand training video

zipForm Plus Introduction (PDF)

zipForm Plus Quickstart Guide (PDF)

zipForm Plus Basics Training Guide (PDF)

zipForm Plus User Guide

     

ZipForm / Digital Ink

           Introduction to Digital Ink

 

MLS STATUS DEFINITIONS

When does a listing shift from Active to Active Contingent to Pending? Click here to get the official MLS Status Definitions.

 

CLASSROOM TRAINING

MLS Training classes are free to MetroTex MLS members -- click here to see the current calendar of MLS Classes near you!

· Introduction to Matrix (Matrix Manual)

· Advanced NTREIS Matrix  (Advanced Manual)

· Managing your Listings  (Listings Manual)

· Accessing Property Records  (Property Records Manual)

· Client Management with Matrix  (Client Management Manual)

· NTREIS Find (Find Manual)

· zipForms® Plus  (ZipForm Manual)


Additional Resources

Matrix Support
888-440-3687

Innovia

866-218-3692

 

GotoAssist (access here)

 

ListHub Syndication Information & Support

 

CSS

CSS Support 817-858-0055


Property Panorama

877-299-6306

Customer Service


Announce My Listing

help@announcemymove.com

888-823-0919 x 2

FAQs

Training Videos