MLS Support

Welcome to the MetroTex MLS Support section. Our Mission is to provide superior service through our support staff as well as providing a wealth of information about the various MLS programs we support. If you need help with any MLS issue, please call our MLS Department at 214-540-2755 or email MLS Support.

ONLINE TRAINING AND SUPPORT

MATRIX

Below is our Intro to Matrix training video.

Watch a full spectrum of training videos on the new Matrix MLS system by clicking on the list box in the upper left hand corner or view the manual.

Matrix Listing Input (step by step guide)

Listing Input Forms 

All forms subject to change

Multi- Family

Commercial

Residential Lease

Residential 

Lots & Acreage   (Reminder for Lots & Acreage Listing Input)

Related: Extending an expired listing

MLS STATUS DEFINITIONS

When does a listing shift from Active to Active Contingent to Pending? Click here to get the official MLS Status Definitions.

Matrix MLS Documentation

Create a Custom Hot Sheet

How to enter lot size in Matrix

How to Map Listings in MLS

Create Custom Export

Using the Wild Card when searching

Matrix Auto-Email instructions – Client Version (.pdf)  (video tutorials) 

International Listings in the MLS

 

CLASSROOM TRAINING

MLS Training classes are free to MetroTex MLS members — click here to see the current calendar of MLS Classes near you!

Introduction to Matrix (Matrix Manual)

Advanced NTREIS Matrix  (Advanced Manual)

Managing your Listings  (Listings Manual)

Accessing Property Records  (Property Records Manual)

Client Management with Matrix  (Client Management Manual)

NTREIS Find (Find Manual)

zipForms® Plus  (ZipForm Manual)

M.A.P.S. certification
MLS Academy for Professional Success
Get a quarter year of MLS fees for free!

Navigate your way through our 6 course curriculum to receive MAPS certification and get a quarter year of MetroTex MLS fees for free! Course selection is designed to give students a comprehensive knowledge base of the various MLS applications available to them. All of these courses are free to MetroTex MLS subscribers and are all approved for TREC CE credit (TREC provider #0011).  Maps flyer

AFTER-HOURS / ADDITIONAL SUPPORT

Matrix Support
888-440-3687

Innovia
866-218-3692

ListHub Syndication Information & Support

 Supra

dKey, eKey, and iBox Help & Support

877-699-6787

Support Site

Software Downloads

zipForm Plus

800-383-9805

Support Site  

 CSS

CSS Support 817-858-0055

 Property Panorama

877-299-6306

Customer Service

Announce My Listing

help@announcemymove.com

888-823-0919 x 2

FAQs

Training Videos