Live Chat Support Now in Matrix

Getting help in Matrix just got easier.

Cotality has introduced a new Live Chat support option directly within Matrix, giving you another way to quickly find answers while you work.

How It Works

You can access Live Chat through the Help menu in Matrix under “Matrix Support.” From there, you’ll be connected to a virtual assistant that can help answer common questions right away.

If additional support is needed, the chat will connect you to a live AnswerLink agent for further assistance.

What To Expect

• Start with a virtual assistant for quick answers
• Seamless transition to a live agent when needed
• Powered by the same trusted AnswerLink knowledge base
• Designed to improve over time as more members use it

Support Hours

Live agent availability through chat follows the same hours as AnswerLink support:

• Monday – Friday: 7:00 AM to Midnight
• Weekends: 10:00 AM to 10:00 PM

Whether you need a quick answer or more in-depth support, Live Chat adds a convenient new way to get help, right from within Matrix.

For full support options and contact details, visit our After Hours Support page.