Matrix MLS Support

Our objective is to provide superior service through our support staff as well as deliver a wealth of information about various Matrix MLS programs.

Matrix MLS FAQs

Matrix MLS - MAPS Certification

Want To Earn a FREE Quarter of Matrix MLS Fees?

By navigating your way through our 6 course curriculum, you will receive your Matrix MLS Academy for Professional Success (M.A.P.S.) certification and get a quarter year of MetroTex Matrix MLS fees for free! Course selection is designed to give students a comprehensive knowledge base of the various Matrix MLS applications available to them. All of these courses are free to MetroTex MLS subscribers and are available through virtual live stream from our GoToWebinar Channel. Full certification details here 

*The MAPS professional certification is not affiliated with or endorsed by the National Association of REALTORS®

You must attend the 5 required courses:

  • Advanced Matrix MLS
  • Accessing Property Tax Info
  • Intro to RPR
  • Client Management
  • Managing Your Listings

And complete 1 of the 2 elective courses.

  • ZipForms Online, or
  • Intro to Instanet

Click here to register for these Matrix MLS classes. For more information about MAPS, contact the MLS Department at (214)540-2755 or email

Area REALTOR® Meetings

MetroTex area REALTOR® meetings are a great way to connect with your fellow REALTOR® and industry partners! They’re free and held regularly throughout the metroplex.

List of Area REALTOR® Meetings

Classroom Training

All MLS training classes are FREE to MetroTex MLS Members. Invest the time to succeed.

Ready to register? Check out the calendar.

Want To Try
From Home?

View Videos

Confused About
MLS Status

Get Our Guide

Matrix MLS Compliance, FAQs and Things To Know

Learn More

MLS Department Team

Cathy Faulkner

Cathy Faulkner , Director of Multiple Listing Services

Phone: 214-540-2755

  • Rachel Hinson, MLS Manager
  • Edith Vasquez, Senior MLS Instructor
  • Daphne Alexander
  • Cristina Alvarado
  • Rhonda Cindea
  • Lisa Davis
  • Sherri Godeaux
  • Shawn McGuirk
  • WJ Miles
  • Eva Patier
  • Matthew Westfall

After Hours Support

Matrix MLS Support


For dKey, eKey and iBox help, call 877-699-6787 or visit support site.

eKey application refresh guide

Need a refresher on how to use your eKey? This will help.

Can’t find what you’re looking for? Try the full support site.

Need a software download? Find those here.


Broker Bay Call Center & Support Phone:

Support Email:

Training Resources:
BrokerBay Agent Training Registration (live training webinars available throughout the year)
BrokerBay Administrator Training (on-demand video)

RPR (REALTOR® Property Resource) Support

Showing Time

For Showing Time support, call 817-858-0055 or visit support site.

ListHub Syndication

For more information and support, please visit ListHub site.

Property Panorama

For Property Panorama support, call 877-299-6306 or visit customer service site.