MLS Support
MLS is critical to your business. These resources will help you make the most of this crucial tool. The MetroTex MLS Support team is here to help!
Getting Started with MLS
To get your login information for MLS services, first watch the video below. Then contact MLS Support at MLS@dfwre.com or 214-540-2755.
Online Training
(No CE Credit)
Great training with talented MetroTex MLS instructors – available in a webinar for you to access from wherever you are.
Classroom Training (CE available)
In-person classes with talented MetroTex MLS instructors. Held at MetroTex HQ, MetroTex Service Centers, and even in your broker’s office.
Clases disponsible en español!
On-Demand Training Videos
Topical pre-recorded videos on specific MLS topics so you can learn at your pace, on your time, as you need it.
Online Training
Webinar classes with MetroTex MLS instructors. No CE credit.
Accessing Property Tax/Realist
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Accessing Property Tax/Realist
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Join our talented MLS instructors as they show you how to navigate the Realist Tax system. We will go over the uses of Realist as well as the following functions:
- Search property records by various criteria
- Search Bank Owned and Foreclosure properties
- Explore the rich integration with MLS data
- Search by map and utilize the mapping tools to customize your view
- Create and view CMA results
- Set up your personal options
- Produce mailing labels and other exports
TREC #44545
This class will count towards the M.A.P.S credit.
Advanced Matrix
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Advanced Matrix
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Join our talented MLS instructors as they step out of the basic functions of the Matrix and dive a little deeper into the tools available to you. We will go over the navigation of Matrix as well as the following functions:
- Customizing the Market Watch & Hot Sheet Reports
- Perform Detailed Searches
- Introducing Advanced Search Functions
- Sorting the results page
- Exploring the CMA options in Matrix
TREC #42742
Client Management
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Client Management
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We will walk you through all the available functions in the MLS that allow you to efficiently assist and manage your clients.
- How to add a Client
- Managing your Clients’ information & searches
- Understand the OneHome Client Portal
- Creating Auto emails
- Reverse Prospecting and the Hit Counter
- So much more!
This class will count towards the M.A.P.S credit.
Intro to Instanet
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Intro to Instanet
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Join us as we introduce Instanet, your alternative forms library to zipForm. We will look at navigating this program as well as the following functions:
- Locating forms available in the libraries
- Creating a transaction
- Adding forms to transactions
- Uploading external documents to transactions
- Step by step E-signing through Instanet
TREC #42757
Intro to Matrix
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Intro to Matrix
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Join us as we introduce the basic functions of Matrix and dive into the tools available to you. We will go over the navigation of Matrix as well as the following functions:
- Home Page Widgets and how to customize them
- Basic Searching Techniques
- Searching using the speed bar
- Understanding and sorting the results page
- Setting up branding preferences and e-mail signature
- A quick look at the Quick CMA
- How to use mapping tools
TREC #42644
Intro to RPR
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Intro to RPR
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Let’s take a look at RPR (REALTORS® Property Resource). We will walk through reading a record, setting up for a CMA, as well as introduce other reports available in this program. We will look at navigation as well as the following functions:
- Understanding the benefits of using RPR®
- Understanding the difference between an AVM and RVM®
- How to create reports that can be used while in a listing presentation
- Introduce the tools available
- And more!
If you would like to follow along, please bring your laptop or mobile device.
Managing Your Listings
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Managing Your Listings
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We will demonstrate how to correctly and accurately add a listing into MLS. The importance of the MLS input sheets is discussed along with rules concerning data accuracy, syndication and more:
- Importance of the Data Input Sheets
- Auto-populating and copying listings
- Proper mapping and location corrections
- Understanding the various stages of a listing
- Uploading photos, documents, and virtual tours
- Listings Syndication
Mobile RPR
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Mobile RPR
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Let’s go on a tour of Mobile RPR (Realtor Property Resource) as you prepare to take it with you! With Mobile RPR you have access to the same great data and information right there on your smart phone! We will take a look at the following:
- Using your phone’s location for nearby sales activity
- Navigation and use of the app
- Running different searches
- Use of mapping tools
- Creating reports
Surfing the Cloud
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Surfing the Cloud
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Join us as we guide you through the three different Cloud products; Cloud MLX, Cloud CMA, and Cloud Streams. Each one is integrated with our Matrix MLS system to assist to streamline the process of assisting your clients. We will look at navigation as well as the following functions:
- Understanding the use and benefits of Cloud MLX
- Searching using Cloud MLX as well as Cloud Streams
- Overview of the client features for all three products
- Creating and customizing a CMA report in Cloud CMA
- And more!
TREC # 42765
zipForm
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zipForm
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Join our MLS Instructors as we walk through how to use zipForm, one of your options for forms library. We will look at navigating this program as well as the following functions:
- Locating forms available in the libraries
- Creating a transaction
- Adding forms to transactions
- How to integrate MLS data
- Uploading external documents to transactions
- Step by step E-signing through zipForm Plus If you would like to follow along, please bring your laptop.
TREC #41416
In-Person Classes
In-person classes with MetroTex MLS instructors. CE Available!
Clases disponsible en español!
M.A.P.S. Certification
Complete the MLS Academy for Professional Success.
Get a quarter of MLS fees for free!
Attend our 6 selected courses below to receive the MAPS certification and your free quarter of MLS fees! Course selection is designed to give students a comprehensive knowledge base of the various MLS applications available to them. All of these courses are instructor led and are available In-person or via live webinars. Courses are at no cost to MetroTex MLS subscribers. Email MLS@dfwre.com upon completion.
The MLS Academy for Propfessional Success (MAPS) certification is not affiliated with or endorsed by the National Association of REALTORS®.
Business Hours
MetroTex MLS Support Hours:
8:30 a.m. – 5:00 p.m.
Monday – Friday
Phone: 214-540-2755
Email: MLS@dfwre.com
After Hours Support
ListHub SyndicationClear Cooperation & Showing Violations
All the details you need to stay in compliance.
Reporting a Violation
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Reporting a Violation
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MetroTex uses CasePro case management system for managing reports of two types of violations:
- Clear Cooperation Violations (see below)
- Showing Violations or Supra Key Sharing Violations
Learn more about MetroTex’s use of CasePro.
Clear Cooperation Policy
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Clear Cooperation Policy
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MLS Statement 8.0, also known as the Clear Cooperation policy, took effect on May 1, 2020. The policy requires listing brokers who are participants in a multiple listing service to submit their listing to the MLS within one business day of marketing the property to the public. MetroTex, with the help of NTREIS, has the following resources to help you better understand the policy.
Clear Cooperation Videos
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Clear Cooperation Videos
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Real Talk on Clear
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Let’s Clear the Air About
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“Coming Soon” Status is Alive and Well
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“Coming Soon” Status is Alive and Well
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Here are some quick facts on the Coming Soon status, intended to assist in compliance with the Clear Cooperation Policy.
- Length of Status:
Extended from 14 days to 30 days. - Marketing Allowed?
Absolutely! Put a sign in the yard, post the listing on Facebook, create marketing fliers! Market to your heart’s content! - Sent to Realtor.com or Zillow?<br/No, but other brokers/agents in the MLS can now see the property and you have complied with the Clear Cooperation policy by entering the listing in the MLS. The Coming Soon listings are included in property searches can be sent to clients via MLS emails.
- No Showings
Showings are prohibited during Coming Soon status.
Clear Cooperation FAQs
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Clear Cooperation FAQs
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Q
I currently have a listing that is not in the MLS. I have a sign in the yard with a Coming Soon rider. The Seller is painting and replacing carpet. Plus we need to stage the property and take pictures. What should I do to comply with the new policy?
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I currently have a listing that is not in the MLS. I have a sign in the yard with a Coming Soon rider. The Seller is painting and replacing carpet. Plus we need to stage the property and take pictures. What should I do to comply with the new policy?
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If you place the listing into the MLS under the Coming Soon status, you have then complied with the Clear Cooperation policy since listings in the Coming Soon status are shared with all brokers in the MLS. |
Q
Can I show my listing while it is in the Coming Soon status?
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Can I show my listing while it is in the Coming Soon status?
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No, the rules have been updated to prohibit showings of listings in the Coming Soon status. If the property is ready for showings, then the listing is no longer “Coming Soon” … it has arrived! The status in the MLS should be changed to Active. |
Q
If I do allow my listing that is in Coming Soon status to be shown, will I be fined?
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If I do allow my listing that is in Coming Soon status to be shown, will I be fined?
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The fines outlined in the new adopted rules apply to violations of the Clear Cooperation policy. The Coming Soon status helps you to comply with the Clear Cooperation policy but they stand alone otherwise. If there is a violation by showing a property in during the Coming Soon status, the MLS committee will have determine a sanction possibly through a hearing process. |
Other Compliance Issues
Data integrity is very important at MetroTex. MLS compliance is an essential focus of our services, since compliance with MLS rules ensures that data is current and accurate. To this end, we offer training, phone assistance during office hours and after hours/weekends through our partners Supra and Matrix MLS. Our broker participants rely on us to alert members when data violations occur or if we receive a report that an agent has violated an MLS rule.
How does MetroTex staff monitor data integrity?
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How does MetroTex staff monitor data integrity?
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Data integrity is monitored in four essential ways:
- The Listing Data Checker (LDC) system runs all new listings through their system. The LDC uses public records to check the address, county, city, tax ID to make sure all information matches up with the information provided on the listing. The LDC also screens remarks for fair housing violations and other violations of business rules, such as web addresses in the Property Description.
- Reported by Members. MetroTex members may report suspected violations of MLS rules via email to mls@dfwre.com.
- Pending Listings.We proactively monitor listings that have been in the Pending status over six months.
- Accurate Sales Price. We also check sales prices to ensure that proper information is reported for the sale of the property.
What are the MLS rules and Standard Operating Procedures (SOP) for data integrity?
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What are the MLS rules and Standard Operating Procedures (SOP) for data integrity?
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There’s a process with ample time for members to correct their listings and avoid being fined. The Listing Data Checker (LDC) sends 3 emails to the listing agent and either the broker or manager of the firm. After three email attempts, if the problem is not corrected or explained, we call the listing agent two times. After the two calls, the violation is handed over to the MLS Director for the imposition of fines, which start at $250.00 per violation.
In some cases, such as reports of showing violations, the MLS Director will send the written complaint to the showing agent and their broker. If no resolution is reached, the showing agent will have to appear before a hearing panel of the MLS Committee.
What were the top 10 MLS violations in 2022?
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What were the top 10 MLS violations in 2022?
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Learn from last year’s mistakes and avoid violations like these:
- Failing to make showing appointments
- Photos with contact information
- Failure to report the sale of a property
- Failure to report an accepted contract (status change)
- Failure to provide the correct city for a listing
- Trying to report a sales price of a property as $1.00
- Including contact information in the property description
- Failing to provide actual directions to a property
- Duplication of listings
- Restricting Showings
Listing Input Forms
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Listing Input Forms
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All forms subject to change.
“Virtual” Clarification
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“Virtual” Clarification
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NAR has provided some recommendations for interpreting terms surrounding “virtual” real estate practices. While these are suggested interpretations, there could be variations to these examples. These options arose during the pandemic but remain relevant today.
Virtual Tour
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Virtual Tour
Pre-recorded media (slide show, video, or other media) hosted on a URL and available on demand. PLEASE NOTE: NTREIS allows only approved UR’s with unbranded videos hosted on webservers under the control of the listing broker or photographer. Videos hosted on YouTube, Vimeo, or other video hosting sites are prohibited.
Virtual Open House (Broker/Public/Office)
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Virtual Open House (Broker/Public/Office)
A real-time (live) scheduled event conducted virtually via live stream (or similar delivery).
Virtual Showing
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Virtual Showing
A real-time (live) scheduled property showing conducted virtually via live stream (or similar delivery) for a customer or client. Distinction: For an identified customer or client. Not an open invitation for others to attend, but a private showing.
Confused About MLS Status Definitions?
BrokerBay
BrokerBay is a mobile-friendly showing appointment service. With BrokerBay you can easily accept, deny, or reschedule showing appointment requests. Collaborate with team members, clients, and your office all in one place. MLS information from both Matrix and Paragon is integrated directly into BrokerBay, so up to date information is shared across all platforms. With BrokerBay you can:
- Quickly and easily approve showing requests
- Create reports of all showing activity on your listings
- Obtain valuable feedback about your listings from buyers agents
- Streamline showings by allowing your clients to approve or deny requests
- NEW: unlock Supra lockboxes directly from within the BrokerBay mobile app
Builders Update
Builder’s Update is the #1 source for new construction inventory in the nation, with the most up to date information about to-be-built homes. The goal of builder’s update is to bridge the gap between real estate professionals who have prospective buyers and home builders. View completed homes, as well as homes that are still under construction. There are 75,000 properties from more than 175 national and local home builders, with more inventory being added every day.
Cloud CMA
Cloud CMA is a report generating tool. While, of course, you can create beautiful CMAs with this tool, you can do so much more as well! Create Property Flyers with all the need-to-know information about your listing for an open house. Create a Buyer Tour which combines all the basic home facts your clients will want to know when going to showings. You can also create live reports in Cloud CMA that can be edited on the fly if you or your clients want the flexibility to change numbers at your fingertips.
Cloud MLX
Cloud MLX is our backup – if Matrix ever goes down, or has maintenance time where you can’t access it, Cloud MLX is your go to. Cloud MLX takes a pull of our NTREIS MLS information every 5 minutes, so it is updated with the latest changes and information. The Cloud MLX interface is streamlined and intuitive to use, and can be a great alternative for agents who want to search for listings. The Cloud MLS search works just like a google search – start typing in search criteria you want, and watch it work!
Cloud Streams
Cloud Steams is an automatic email service. Set up property searches for your clients in this system, and forget it! Cloud Streams will do all the work – it will watch for brand new listings that just hit the market, price drops, and status changes. Anything new or updated will automatically be sent to your client. Want more control? Cloud Streams has that, too. You can set up curated searches that will only send properties to your clients if you approve them first.
CoreLogic Learning Lab
CoreLogic Learning Lab is your hub for brushing up on all things MLS. You can discover what’s new, access a library of on-demand content, and be confident you’re getting the most out of the multiple listing tools from CoreLogic®.
Explore Featured Content Each Week
Search the On-Demand Library for Specific Subjects
Earn Badges as Your Knowledge Grows
Compete for a Spot on the Leaderboard
Instanet Transaction Desk
Instanet Transaction Desk is a transaction management system. It houses everything you need when working a transaction with your clients:
- All of the forms, contracts, addendums, amendments, etc that you need
- Send out documents to be E-signed through Authentasign in Instanet
- Completed, signed documents are automatically put into your transaction folders and emailed to your client, so everyone has the important docs
- Push all of the MLS details from a listing into a transaction with just the push of a button!
- Create custom checklists so that you never forget an important step in the buying or selling process
- Email documents directly into your transaction, so everything is kept organized in one place
- Keep a record of all service orders, home warranty, and title orders for the transaction
- If you’re a broker, there is a special set of Broker Tools to help manage your office and your agents
- Bonus: fill out all the details on a Listing Data Input Sheet in Instanet, then push that info over to the MLS and it will automatically create a new, Incomplete MLS listing for you so you don’t have to type in the details twice!
Want to learn more? Register for one of our FREE Intro To Instanet Classes!
ListTrac
Do you want to know how your listing is performing? ListTrac has the facts! ListTrac catalogues the views, shares, and leads that your listing is getting from hundreds of different sites. This nifty tool collects all the facts into activity reports, that allow you to view and analyze just how your listing is doing, based on unbiased metrics. Keep a finger on the pulse of your listing campaign with features like:
- A heat map of where potential buyers are viewing your listing from
- Compare your listing to similar homes for sale in the neighborhood
- Create a seller’s report with all the relevant statistics for listing engagement
- See views, shares, favorites, and performance of your listing based on the source
- Charts and graphs of your listing’s visitors over time
Check out this short video about ListTrac!
NTREIS Matrix MLS
The NTREIS Matrix tile is probably the one you know the most about! This is the tile that will take you into Matrix, our MLS system. But what all can you do in Matrix?
- List properties for sale or for lease
- Search for properties for your clients
- Create saved searches and auto emails
- Create CMAs
- Run statistical reports with MLS data
- Create market reports for your agent production and inventory
- View your client’s favorites, notes, and dislikes on listings
- Create a Hot Sheet or Market Watch to keep your eye on a specific part of the market
- And so much more!
NAR Member Benefits
If you are an NAR REALTOR® Member, you have access to tons of member benefits, including free classes, discounts, programs and services curated to help you on your journey. NAR’s mission is to support REALTORS nationwide by providing the tools necessary to succeed. Just a few of the benefits you can find linked here (but not an exhaustive list) are:
- Distinguish yourself as a REALTOR® by using the REALTOR® trademark
- Code of Ethics training
- Fair Housing Guidelines training
- Official REALTOR® Certifications and Designations: Acredited Buyer’s Representative (ABR), Graduate REALTOR® Institute (GRI), Short Sales and Foreclosure Resource (SFR) and more!
- Discounts on health insurance programs
- Discounts at FedEx
- Members only pricing on laptops, tablets, and more technology at Dell
- Discounts on travel at Avis, Budget, and Hertz
- The RPAC REALTOR® party will advocate for and support candidates that protect homeownership
NewHomeSource Professional
NewHomeSource Professional is a resource for real estate professionals to get information they need about new homes. Listings are provided to NewHomeSource Professional directly from builders, so all information is up to date. View photos, floor plans, pricing, exclusive agent and consumer promotions, and much more! Sign up for NewHomeSource Professional’s weekly newsletter to receive updates on new inventory, incentives, and local builder events.
NTREIS Translator
NTREIS Translator uses Immobel’s unique technology to display your listing in 18 different global languages. It makes your listing visible to search engines with over 90% of international viewers in their native language. NTREIS Translator is the world’s largest and most comprehensive translation service for the real estate industry. Ensure more visibility for your listings by increasing the global internet viewer traffic. Reach more potential buyers and increase the views on your listings with NTREIS Translator!
NTREIS Trends
Do you want to create dynamic visual reports on the state of the market right now that you can share on social media? Are your clients asking you how list prices or sales are trending in the current market? Want to know what the average days on market for a particular subdivision is? Trends is the tool for you! Trends allows matrix users to produce charts and graphs displaying housing market trends over time based on MLS data. This tool allows for fast analysis of trends, and simple sharing with clients and the public. Some highlights of the Trends tool are:
- Compare trends for up to four different market areas at one time
- Filter search results to exactly what trend variables you want to see
- Examine housing market metrics via counts, medians, and averages
- Customize price and square footage ranges
- Use it on your mobile device
- Share search results online, in print, via email, and even with live data widgets!
Check out an example market trend report comparing the number of new listings in Dallas, Collin, Tarrant, and Denton Counties over the last year.
Ready to use Market Trends to boost your image as the real estate trends expert? Learn how in this quick 5-minute video!
OneHome Agent Portal
The OneHome Agent Portal allows agents to preview what clients see when they visit OneHome, fostering collaboration with their clients. The OneHome Agent Portal works on desktop or mobile devices, so you can always keep up with your client’s activity, no matter where you are. With this tool, you can:
- View all of your clients who are set up on OneHome
- Recommend specific properties you think your clients will love
- Preview your clients’ favorites, saved searches, planner progress, and more
Learn more about OneHome Agent Portal in this quick three-minute video!
Property Panorama
Property Panorma is fully automated marketing solution for your listings. With Property Panorama, Virtual Tours, Videos, and Flyers are automatically created for every property using the MLS listing data, you don’t have to lift a finger! All marketing materials are updated every hour, 24/7 so any changes made to your listing will be reflected quickly. With fully customizable options, you can personalize and grow your real estate brand. Social media sharing and lead generation is built directly in to Property Panorama as well.
RatePlug
RatePlug is the leading mortgage marketing platform that connects loan originators with agents and potential buyers. Lenders can register with RatePlug, and their rates will display on eligible MLS listings using the interactive loan calculator. Lenders and agents who have used this service see 15% faster closings. Empower your buyers with fully RESPA compliant mortgage rates, so that they can better understand monthly affordability.
NTREIS Realist Tax
The NTREIS Tax tile is a shortcut to enter the Realist Tax system. Realist Tax allows you to search for property information in all of the counties in Texas, and some counties in Louisiana, in one place. It also marries together MLS data with tax data to give you an all-inclusive look at a property’s history. In Realist Tax, you can:
- View tax data from multiple different counties in one easy-to-use format
- Search for comprehensive data about a property, including MLS data, tax data, and neighborhood data
- Save Searches
- Create mailing labels
- Export data
- Create reports
Watch an introduction to the new Realist!
Learn more at our Accessing Property Tax class, available in-person and by webinar!
Realtor.com Pro Search
The REALTOR®.com Professional Search tool allows you to search for comprehensive property information in a format you already know – REALTOR®.com. How is the Pro Search different from a regular REALTOR®.com search, you might ask? The Pro Search tool has:
- Agent-only information, like private remarks and showing information
- Full property history, including previous sales and sold information
- Search for homes outside of our NTREIS MLS market area – search in another city or state and get full property details as if you were a part of their MLS
- Tax information
- Neighborhood and community insights
RETechnology
Are you a lifetime learner? Want to be on the cutting edge of real estate technology? RETechnology is the tool for you. RETechnology is a hub for all the latest real estate technology news. Subscribe to their daily newsletter to be automatically updated about the latest products, or check out their site to search for specific articles you want to know more about. With RETechnology, you can:
- Learn about the latest updates in real estate technology
- Attend free webinars and classes
- Search a vast library of articles
- Get inspiration on how to leverage the tools you already have available
- Learn about new tools that could elevate your business
This is a great tool if you’re a new realtor just getting started and want to learn as much as possible, or if you’ve been in the business for 20+ years and are looking for new and innovative ways to engage with your clients.
RPR
REALTOR®’s Property Resource (RPR) is the nation’s largest property database, built for REALTORS by the National Association of REALTORS (NAR). You have the ability to search for both Residential and Commercial properties in this system, with tools geared specifically for each property type. The user friendly interface boasts these features:
- Create and save market areas you want to keep an eye on
- Farm for prospective clients
- Create professional, polished reports
- Mobile app that runs parallel to the desktop for seamless functionality
- Full property data, including MLS information, Tax data, public information, and more
Learn more about RPR in this short video!
ShowingTime
ShowingTime is the leading showing and market statistic service software for agents and brokers in the residential real estate industry. Integrated with listing data directly from the MLS, you can quickly schedule and confirm showings from the desktop or the mobile app. With 24/7 personalized showing customer service, you can streamline the showing process for potential buyers. Over 950,000+ agents and 370 different MLS utilize ShowingTime to serve their clients.
Supra
Supra is our key services provider and your solution for showing management, property access, and electronic lockboxes. Sign up with Supra so that you can unlock keyboxes with the Bluetooth on your mobile device with just a couple of taps. You can purchase a Supra lockbox at any of our service centers to place on your listings to safely allow property showings. You can register your keyboxes on SupraWEB, where you can pull activity reports from your listing and customize your lockbox settings.
Want to set up key services? Contact Member Services at 214-540-2745 or MemberServices@dfwre.com, or stop by your nearest service center!
zipForm
zipForm is an all-in-one transaction management system. zipForm houses forms libraries with all of the contracts, amendments, and addendums you need for a transaction – always updated with the latest and greatest form versions! zipForm’s built-in E-sign, Authentasign, maximizes efficiency and reduces risk by keeping all transaction details in one place. Store all of your clients’ information or import your contact list from another source. zipForm is a system that is used by real estate professionals nationwide, and provides secure storage for your important documents. With zipForm you can:
- Store all your clients information
- Send out forms and documents for electronic signature
- Create check lists and to do lists to ensure you never forget an important step
- Track year to date closed transactions, commissions, and quarterly sales
- Create templates to save yourself time
Supra
For after hours dKey, eKey, and iBox help, call 877-699-6787 or visit the support site.
Additional resources:
- View the eKey application refresh guide
- Need a refresher on how to use your eKey? This will help.
- Can’t find what you’re looking for? Try the full support site.
- Need a software download? Find those here.
BrokerBay
For after hours support, contact the BrokerBay Call Center & Support line at 800-257-1242 or Support Email at support@brokerbay.com.
Training resources:
- BrokerBay Agent Training Registration (live training webinars available throughout the year)
zipForm Plus
For after hours support, contact zipForm at 800-383-9805 or visit the support site.
Additional resources:
Showing Time
Property Panorama
For after hours support, contact Property Panorama at 877-299-6306 or visit the customer service site.