Matrix MLS

Here’s all your info to make the most of this critical tool you rely on to do your business. The MetroTex MLS Support team is here to help.

Getting Started with Matrix MLS

To get your login information for MLS services, first watch the video below. Then contact MLS Support at or 214-540-2755.

Intro to Matrix

Training Options

All MLS Training is available to MetroTex members at no cost as a part of your membership!

Classroom Training (CE available)

In-person classes with talented MetroTex MLS instructors. Held at MetroTex HQ, MetroTex Service Centers, and even in your broker’s office.

Upcoming Classes

Online Training

The same great training with talented MetroTex MLS instructors, available in a webinar for you to access from wherever you are.

Upcoming Webinars

On-Demand Training Videos

Topical pre-recorded videos on specific Matrix MLS topics so you can learn at your pace, on your time, as you need it.

Matrix MLS Videos

In-Person Classes

In-person classes with MetroTex MLS instructors. CE Available!

MetroTex HQ
Irving, TX

Service Center

Service Center

Service Center

Service Center


Online Training

Webinar classes with MetroTex MLS instructors.

Accessing Property Tax/Realist

Advanced Matrix

Client Management

Instanet Broker Dashboard

Intro to Instanet

Intro to Matrix

Intro to RPR

Managing Your Listings

Mobile RPR


Surfing the Cloud


On-Demand Video Training

Easy to follow training available on demand.

NTREIS Tile Tips

Quick tips for NTREIS Matrix MLS and partner applications.

M.A.P.S. Certification

Complete the MLS Academy for Professional Success.
Get a quarter of MLS fees for free!

Navigate through our 6 course curriculum to receive the MAPS certification and your free quarter of MLS fees! Course selection is designed to give students a comprehensive knowledge base of the various MLS applications available to them. All of these courses are instructor led, free to MetroTex MLS subscribers and are available through virtual live stream from our GoToWebinar Channel. Email upon completion.

Get Help with Matrix MLS

Your business is ’round the clock – here’s how to get support with Matrix MLS no matter what time you need it.

Business Hours

MetroTex MLS Support Hours:
8:30 a.m. – 5:00 p.m.
Monday – Friday

Phone: 214-540-2755

After Hours Support

Clear Cooperation & Showing Violations

All the details you need to stay in compliance.

Reporting a Violation

MetroTex uses CasePro case management system for managing reports of two types of violations:

  • Clear Cooperation Violations (see below)
  • Showing Violations or Supra Key Sharing Violations

Learn more about MetroTex’s use of CasePro.

Clear Cooperation Policy

MLS Statement 8.0, also known as the Clear Cooperation policy, took effect on May 1, 2020. The policy requires listing brokers who are participants in a multiple listing service to submit their listing to the MLS within one business day of marketing the property to the public. MetroTex, with the help of NTREIS, has the following resources to help you better understand the policy.

Clear Cooperation Videos

“Coming Soon” Status is Alive and Well

Here are some quick facts on the Coming Soon status, intended to assist in compliance with the Clear Cooperation Policy.

  • Length of Status:
    Extended from 14 days to 30 days.
  • Marketing Allowed?
    Absolutely! Put a sign in the yard, post the listing on Facebook, create marketing fliers! Market until your heart’s content!
  • Sent to or Zillow?
    No, but other brokers/agents in the MLS can now see the property and you have complied with the Clear Cooperation policy by entering the listing in the MLS. The Coming Soon listings are included in property searches can be sent to clients via MLS emails.
  • No Showings
    Showings are prohibited during Coming Soon status.

Clear Cooperation FAQs

Q: I currently have a listing that is not in the MLS. I have a sign in the yard with a Coming Soon rider. The Seller is painting and replacing carpet. Plus we need to stage the property and take pictures. What should I do to comply with the new policy?

A. If you place the listing into the MLS under the Coming Soon status, you have then complied with the Clear Cooperation policy since listings in the Coming Soon status are shared with all brokers in the MLS.

Q: Can I show my listing while it is in the Coming Soon status?

A. No, the rules have been updated to prohibit showings of listings in the Coming Soon status. If the property is ready for showings, then the listing is no longer “Coming Soon” … it has arrived! The status in the MLS should be changed to Active.

Q: If I do allow my listing that is in Coming Soon status to be shown, will I be fined?

A. The fines outlined in the new adopted rules apply to violations of the Clear Cooperation policy. The Coming Soon status helps you to comply with the Clear Cooperation policy but they stand alone otherwise. If there is a violation by showing a property in during the Coming Soon status, the MLS committee will have determine a sanction possibly through a hearing process.

Other Compliance Issues

Data integrity is very important at MetroTex. MLS compliance is an essential focus of our services, since compliance with MLS rules ensures that data is current and accurate. To this end, we offer training, phone assistance during office hours and after hours/weekends through our partners Supra and Matrix MLS. Our broker participants rely on us to alert members when data violations occur or if we receive a report that an agent has violated an MLS rule.

How does MetroTex staff monitor data integrity?


Data integrity is monitored in four essential ways:

  1. The Listing Data Checker (LDC) system runs all new listings through their system. The LDC uses public records to check the address, county, city, tax ID to make sure all information matches up with the information provided on the listing. The LDC also screens remarks for fair housing violations and other violations of business rules, such as web addresses in the Property Description.
  2. Reported by Members. MetroTex members may report suspected violations of MLS rules via email to
  3. Pending Listings.We proactively monitor listings that have been in the Pending status over six months.
  4. Accurate Sales Price. We also check sales prices to ensure that proper information is reported for the sale of the property.

What are the MLS rules and Stand Operating Procedures (SOP) for data integrity?


There’s a process with ample time for members to correct their listings and avoid being fined. The Listing Data Checker (LDC) sends 3 emails to the listing agent and either the broker or manager of the firm. After three email attempts, if the problem is not corrected or explained, we call the listing agent two times. After the two calls, the violation is handed over to the MLS Director for the imposition of fines, which start at $250.00 per violation.

In some cases, such as reports of showing violations, the MLS Director will send the written complaint to the showing agent and their broker. If no resolution is reached, the showing agent will have to appear before a hearing panel of the MLS Committee.

What were the top 10 MLS violations in 2022?


Learn from last year’s mistakes and avoid violations like these:

  1. Failing to make showing appointments
  2. Photos with contact information
  3. Failure to report the sale of a property
  4. Failure to report an accepted contract (status change)
  5. Failure to provide the correct city for a listing
  6. Trying to report a sales price of a property as $1.00
  7. Including contact information in the property description
  8. Failing to provide actual directions to a property
  9. Duplication of listings
  10. Restricting Showings

What courses are required to stay in compliance?


There are no required classes to say in compliance. But if you’re proactive about your education, you’ll be prepared to make the most of your MLS.